Frequently Asked Questions

How can I obtain the eSIM QR code?

Once you place your order, you’ll get an email with all your order details, including the QR code and LPA string. You can set up your eSIM by simply scanning the QR code or using the manual setup option.

Is it possible to make and receive calls and messages with an eSIM?

In select locations, you’ll get a local phone number that lets you make calls and send messages freely, without any restrictions.

Is it possible to use my physical SIM and an eSIM at the same time?

Yes! You can keep your physical SIM active while using an eSIM—no conflicts, no hassle.

Is it possible to use my phone as a hotspot

This depends on your eSIM’s data plan. Please check the plan details for the specific eSIM you’re interested in.

Can an eSIM be used on multiple devices simultaneously?

No, that’s not possible. An eSIM is linked to a specific device, so you must scan it on the phone you’ll use in your destination country. If you scan it on a different device, the eSIM will be tied to that device instead.

What’s the best way posible to verify if my device can use an eSIM?

Most newer smartphones fully support eSIM. For a full list of compatible models and more details, click here.